Frequently Asked Questions
Everything you need to know about shopping with RedTape
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a tracking number and a link to our courier partner's website to monitor your delivery status in real-time.
What is your return and exchange policy?
We offer a 15-day return and exchange policy for all unused items with original tags and packaging. You can initiate a return request through the 'My Orders' section on our website.
Are RedTape products genuine and covered by warranty?
Yes, all products sold on our official store are 100% authentic. Most of our footwear and apparel come with a standard 90-day manufacturing warranty against defects.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, UPI, and Cash on Delivery (COD) for eligible pin codes.
How do I find the right size for footwear or apparel?
Each product page features a detailed 'Size Guide' button. We recommend measuring your foot length or chest size and comparing it to our chart to ensure a perfect fit.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for metropolitan areas and 5-7 business days for the rest of the country, depending on your location.